5 Key Signs Your Employees Understand the 'Why': Unlocking Purpose-Driven Growth

Clerissa Holm • September 4, 2024

In today’s business world, teams can sometimes lose sight of the bigger picture while focusing on daily tasks. However, the most successful companies share a key trait: a clear sense of purpose that is understood and embraced by every employee. As Simon Sinek discusses in Start with Why, businesses thrive when employees understand and align with the 'why'—the core reason behind what the company does. Similarly, Pepe Marais in Growing Greatness emphasizes how a purpose-driven culture can lead to long-term success.


But how can you tell if your employees truly grasp the 'why' behind your business? It’s not enough to simply state your mission—employees must internalize it and incorporate it into their work. In this article, we’ll explore five key signs that your employees are aligned with your company’s purpose. Recognizing these indicators will help ensure that your team is fully engaged, driving personal growth and business success.

1. Clear Communication of Purpose

A fundamental sign that employees understand your company’s 'why' is how well they communicate it. If you asked any team member about the company’s core mission or purpose, would they be able to answer confidently? More importantly, would their answer reflect the values and vision you’ve set forth?



Employees who truly understand the 'why' should be able to articulate it in their own words and connect their roles to the broader mission. This fosters a sense of ownership and commitment. As Start with Why suggests, a clearly communicated purpose gives employees direction and helps them recognize the significance of their contributions.


However, communicating purpose effectively goes beyond reciting a mission statement. It’s about embedding the company’s values into daily interactions. Leaders play a critical role in reinforcing this by consistently aligning strategies and decisions with the 'why.' Regular team meetings, internal communications, and feedback sessions should reflect and reinforce this core purpose.


How to Encourage Clear Communication:

  • Integrate the company’s purpose into onboarding and training.
  • Regularly discuss how daily tasks connect to the larger mission.
  • Recognize and reward employees who demonstrate alignment with the company’s purpose.

2. Employee Engagement and Initiative

Another key sign that your employees understand the 'why' is how engaged they are in their work. Employees who connect with the company’s purpose often show higher levels of engagement because they feel personally invested in the mission. Instead of just going through the motions, they take initiative and contribute more than what’s expected.


When employees believe in the 'why,' they take ownership of their roles, solving problems, proposing new ideas, and fostering innovation. Their work becomes meaningful, fueling motivation. In Growing Greatness, Pepe Marais highlights how purpose-driven employees drive creativity and problem-solving. When individuals are passionate about the company’s mission, they actively contribute to its success.


How to Measure Engagement:



  • Observe employee participation in optional projects, initiatives, or company events.
  • Look for signs of proactive behavior, such as suggesting improvements or volunteering for tasks.
  • Conduct engagement surveys to gauge how connected employees feel to the company’s purpose.

3. Alignment with Business Goals

Another key sign that your employees understand the 'why' is how engaged they are in their work. Employees who connect with the company’s purpose often show higher levels of engagement because they feel personally invested in the mission. Instead of just going through the motions, they take initiative and contribute more than what’s expected.


When employees believe in the 'why,' they take ownership of their roles, solving problems, proposing new ideas, and fostering innovation. Their work becomes meaningful, fueling motivation. In Growing Greatness, Pepe Marais highlights how purpose-driven employees drive creativity and problem-solving. When individuals are passionate about the company’s mission, they actively contribute to its success.


How to Measure Engagement:


  • Observe employee participation in optional projects, initiatives, or company events.
  • Look for signs of proactive behaviour, such as suggesting improvements or volunteering for tasks.
  • Conduct engagement surveys to gauge how connected employees feel to the company’s purpose.

4. Collaboration and Teamwork

One of the most visible signs that employees understand the company’s 'why' is how they collaborate. When everyone is aligned with the same purpose, it creates unity and a shared sense of responsibility. Teamwork improves because employees are not just working for themselves, but for the collective success of the business.


In a purpose-driven culture, employees are more likely to support one another, share ideas, and work together toward common goals. Growing Greatness highlights that company culture plays a vital role in fostering collaboration. When the 'why' is clear, employees feel a stronger connection to their colleagues and the mission they are collectively working to achieve.


Collaboration also sparks innovation. Teams that understand the 'why' challenge each other constructively, brainstorm new ideas, and find creative solutions because they see the bigger picture and understand how their efforts contribute to the company’s success.


How to Encourage Collaboration:


  • Cultivate a culture of open communication and trust.
  • Provide opportunities for cross-functional teams to work on purpose-driven projects.
  • Recognize and celebrate team successes that align with the company’s mission.

5. Customer-Centric Mindset

Finally, employees who understand the 'why' are more likely to adopt a customer-centric mindset. They recognize that the company’s purpose ultimately revolves around delivering value to its customers, and this understanding shapes every interaction they have with clients.


When employees are aligned with the company’s purpose, they go beyond basic customer service—they see their roles as part of a broader mission to improve customer experiences. Whether it’s resolving a complaint or exceeding expectations, employees who grasp the 'why' will deliver exceptional service because they are committed to fulfilling the company’s purpose.


As Simon Sinek explains in Start with Why, customers are more loyal to businesses that stand for something greater than just profit. When employees live and breathe the company’s purpose, it creates a consistent and authentic customer experience that resonates with its core values.


How to Promote a Customer-Centric Mindset:


  • Train employees on how the company’s purpose relates to customer service.
  • Encourage employees to reflect on how their work impacts customers.
  • Share customer feedback that highlights how employee actions align with the company’s purpose.

Conclusion


When employees understand the 'why' behind your business, they are more engaged, aligned, and motivated to contribute to the company’s success. By looking for these five key signs—clear communication of purpose, engagement and initiative, alignment with business goals, collaboration, and a customer-centric mindset—you can assess whether your team is truly connected to the company’s mission.

Both Start with Why and Growing Greatness emphasize that a purpose-driven workplace leads to lasting success. By fostering an environment where the 'why' is clearly understood and embraced, you create the foundation for sustained growth, innovation, and greatness.